Refund & Cancellation Policy

1.Food Safety Policy

As our products are food items, we do not accept returns once delivered, in the interest of hygiene and safety.

2. Eligible Refunds

Refunds or replacements will be considered only in the following cases:

Damaged product on delivery.
Incorrect item delivered.
Missing items in the order.
📌 Issues must be reported within 4-6 hours of delivery with clear photos.

3. Non-Refundable Situations

Refunds will not be issued for:

Taste preferences.
Delays caused by courier partners where the product quality is unaffected.
Incorrect address provided by the customer.

4. Refund Processing

Customers can raise refund or replacement requests by emailing sakkathbites@gmail.com with order details and images.
Approved refunds will be processed within 7–10 working days to the original payment method.

5. Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.